Frequently Asked Questions

Company and Store Locations
Is FOREVER QUEEN affiliated with any other retail companies?

We are not affiliated with any other retailers and we currently only have an online store.
What is the address and phone number of the corporate office?

Our corporate offices are located in Guangzhou,China

Jewelry

What is the material of your charms and bracelets?

Every product of FOREVER QUEEN is carefully designed, combining diverse design elements and exquisite craftsmanship, provide customers with beautiful 925 sterling silver jewelry.

How to make personalized bracelets on FOREVER QUEEN?
1. Turn to forever queen.com and choose Charm catalogue, then open the page personalized photo charm according to the theme.
2. Choose your preferred charm.
3. Upload your desired photo.
4. Add the item to your shopping cart.

Do your charms all fit European style charm bracelets?
Yes, our charms fit for European style charm bracelets, such as Biagi, Troll, Chamilia, Pandora and etc.

General Information

Do I have to add gift cards to my registry?

It's not necessary to add gift cards to your registry; we've done it for you!

What if I have a question or need information?

If you have a question or need information not included in our Frequently Asked Questions, you can email us at foreverqueenjewelry@gmail.com. We try to answer all inquiries within 24 hours.

Do you ship worldwide?
For your convenience, we are happy to ship our products to every place in the world.

How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time
All FOREVER QUEEN items are made-to-order. Processing time differs from product to product. Popular styles order by 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS,You will received about 7-15days, please check Shipping & Delivery.

What should I do if I can’t receive my parcel?
You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.
What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

Orders & Payment

How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please contact us foreverqueenjewelry@gmail.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

How to know if my order has completed?
You will receive a confirmed letter including your order information by system automatically once you pay for your order completely.
Why don’t I receive the confirmed email after placing an order successfully?

Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax by FOREVERQUEEN. However, you may need to pay the customs duties by yourself if there is any.